Cancellation / Refund Policy

Returns Policy

You have the right to return the products you have purchased, free of charge and without any obligation to notify us of the reason why you wish to return the products, within a period of fourteen (14) calendar days from the date you receive the products. In this case you will only be charged the direct cost of returning the products.

Returns are accepted provided that:

  1. You have contacted our online store after receiving the products.
  2. The products are in the same condition in which you received them, i.e. without the product’s accompanying documentation (warranty, box, operating manual) or having been modified in any way.
  3. The product is accompanied by the retail receipt or invoice.
  4. The returned product is sent via courier company.

Please ensure that the packaging of the shipment is secure so that no damage is caused during transport.

Please note that Vstraps is not responsible in case of loss or damage of the product during the return transport.

In the event of a return, your refund will be completed within fourteen (14) days from the date of receipt of the products.

This Agreement does not affect any consumer rights provided by law.

Cancellation Policy:

The consumer has the right to cancel his/her order and if the product has not been shipped, to receive a full refund of his/her payment.

If the product has been shipped, the amount of shipping costs ( 4 euros) will be deducted from the refund the customer will receive.